Maxitrade - how to recover funds? [Reader's article]

Maxitrade, as well as Agricole Trade, Olympus Markets and Aspekn Hodlings, are brands that have been operating under the guise of several months "Forex broker". It turns out that they do not have much in common with real investments. In a short time, the network swarmed with controversial opinions of clients indicating that we are dealing with a fraud. The number of notifications made this entity hit the list of public warnings of the Polish Financial Supervision Authority in July 2019, about which we informed in a separate article here. This is equivalent to reporting the notification to the prosecutor's office. Nevertheless, the company's website is still working at its best, also in Polish, and is constantly updated.

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Customer experience points to a scam scheme that is already quite well known in the market. It starts innocently, from an email or phone call from "International investment house". "Broker" encourages us to invest by offering his assistance with the entire procedure, along with hints on what to invest in. It quickly turns out that even if we do not lose the deposited funds on "golden investments", we may have a problem with their payment. There is no shortage of incentives on the Maxitrade website that may suggest that the profits are at our fingertips.

A fragment of the Maxitrade homepage.

After the deposit is paid, the problems keep growing - the contact with the staff is getting worse, investments usually bring losses, and our options are very limited. Is there any other way to fight for the funds paid in than to use a lawyer, litigate in court, or submit a complaint to financial supervisors, which still do not guarantee the expected results? It turns out that in some cases, yes.

One of the company's former clients contacted us who managed to recover the deposit. We publish a description of his own history, hoping that the details it contains will help other victims.

Be sure to read: CBŚ captured "sucker hunters" who extorted 18 million zlotys

Message from the reader

I want to share with you my experience with "Maxitrade" (MaxiOszustwo !!!), but you already know it. I recovered the money I paid into the Maxitrade deposit.

First of all, sign nothing and above all Regulations hereinafter referred to as Agreement. no Payment Declaration. If there are no signed regulations of any kind, the declaration of payment is the basis for submitting a complaint to the bank.

From the beginning.
At the beginning, registration looks like creating a profile on a forum or an e-mail. Login, password, verification - but then they ask for a photo of documents confirming identity - a photo of a driving license, ID card or passport and a bill confirming the current place of residence. In addition, in my case, a photo of the card from which I made the deposit for verification. I thought, "OK" - such a procedure, after all, it's all about money.

I made several payments to my Maxitrade account. At the beginning of 250 USD, I started playing. Of course, the Maxitrade analyst told me what to invest in. I had to make further payments so that I would not fall out of the market and lose 250 USD. I topped up the deposit quickly.

You deposit money and they already have you. They send innocently Terms of Use i Payment Declarations asking if you have already signed.
When I looked at this one agreement called Rules I said I wouldn't sign it.
By signing this document, you waive all rights. Even when you want to go to court, they indicate to which and where - outside Poland, of course.

I wrote an e-mail to Maxitrade (to all addresses I found in the regulations and on my e-mail inbox) that I do not agree to such conditions and I will not sign such agreement. In the meantime, I closed all transactions, even with a profit.
I asked the analyst to withdraw funds. After a dozen or so calls, it was standard, as you can read in statements on the Internet, to delay day by day, from week to week. The analyst sent me a request to withdraw funds from my account. I was supposed to complete it and send it back. I did so too. However, it turned out that they would not pay me all because the transactions were closed too early (they must take a minimum of 3 minutes according to the regulations). After my verification, it turned out that there were only two such transactions, but for a different amount than the one Maxitrade employee mentioned.

To shorten the whole process, I asked for the payment of the money that I deposited as a deposit. I received an e-mail response from the finance department that they would not pay me because I had not signed Regulations i Payment Declaration. I am sure that if I signed it I would not see a single zloty.

Payments were made by credit card Citybank Handlowy.
I went to one of the bank's branches and asked what I could do in such a situation. The department said that I could file a complaint, but not at the facility. It is not their competence to accept such a report. I can do this through e-banking - and so did. I submitted a complaint via the electronic banking system in the tab "contact", next "security" i "Return to the card". I briefly described the situation that I was cheated, the finalization did not take place and the contract was not signed. It lasted for a week. The money was returned together with the commission for the conversion from PLN to USD.

When it comes to bank transfers or debit cards, I don't know if the complaint procedure will work, but it's definitely worth a try.

The information on the network helped me a lot, that's why I decided to share my experience of how I got the money back.

Regards!